Privacy Policy

Last Updated: November 2, 2026 | Effective Date: November 2, 2026

1. Information We Collect

We collect information you provide directly to us, such as:

• Personal Information: Name, phone number, email address, delivery address
• Order Information: Food items ordered, payment history, delivery preferences
• For Delivery Partners: Driving license, vehicle registration details, Aadhaar/PAN numbers
• For Restaurant Partners: Business name, FSSAI license, GST number, bank account details
• Device & Usage Data: IP address, browser type, pages visited, time spent
• Location Data: With your permission, we collect your location to enable delivery

2. How We Use Your Information

• Process and deliver your food orders
• Communicate about your orders, registrations, and account
• Improve our services and website experience
• Send promotional communications (only with your consent)
• Comply with legal obligations under Indian law
• Prevent fraud and ensure platform safety

3. Information Sharing

We do not sell your personal data. We may share it with:

• Restaurant Partners — to process your food order
• Delivery Partners — to deliver your order to your location
• Payment Gateways — for secure payment processing
• Legal Authorities — when required by Indian law or court order

4. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. However, no transmission over the internet is 100% secure.

5. Cookies

We use cookies and similar tracking technologies to improve your experience. You can disable cookies in your browser settings, though this may affect website functionality.

6. Your Rights

Under the Information Technology Act, 2000 and applicable rules, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our website.

9. Contact Us